Terms of Service

Shantek Online Solutions operate under the following terms of service for all our services we offer. By using any of the services we offer, you agree to all the conditions throughout this page. This page may be modified at any time without prior notice.

By subscribing to any of the Services and opening an account with us, you agree to be bound by these terms and conditions. These terms and conditions apply to all Shantek accounts. They set out the basis on which we offer our services and should be read carefully.

Version 1.1 - Last revised 17/5/2010

1. Customer Term

1.1 Customers of Shantek Online Solutions agree to the contractial period of their service when registering. Products and services are automatically renewed after this period and will continue to do so until the customer cancels their service.

2. Domain Registration, Renewal & Transfer

2.1 The customer acknowledges that Shantek Online Solutions are a reseller of domain names and not an accredited registrar. We may change who we use from time to time, to give our customers the best possible price.

2.2 Shantek Online Solutions does not guarantee that an application for a domain name will be approved. Customers are urged to wait until they have been informed by Shantek Online Solutions that their domain has been registered under their name before going any further.

2.3 The customer acknowledges that our system sends automated emails when a domain is due for renewal. This is not to be relied on and it is the customers responsibility to ensure their domain name does not expire. We will not renew the domain on your behalf.

2.4 It is the customers responsibility to ensure that their contact details for their domain are kept up to date at all times. Any breach of this may result in your domain registration being terminated.

2.5 Domain registrations or renewals may be declined by Shantek Online Solutions if a customer has breached any of the Terms of Service. This is wholey at Shantek Online Solutions Management's discretion. The customer acknowledges that Shantek Online Solutions may not be held liable for any cost that the customer may incur from their domain name application beind declined or their domain being terminated.

2.6 The customer acknowledges that they will receive emails in regards to their domain registration. This is a part of the service and the emails will always be relevant to the services that the customer holds.

3. Data Integrity & Backups

3.1 Shantek Online Solutions run daily backups on our servers however these are not to be relied on. In the event of data loss (whatever the cause), it is always the customers responsibility to ensure they have a current backup of their data. Shantek Online Solutions will not be held liable for lost profits (direct or in-direct) or any other cost involved in data loss.

3.2 In the event of data loss where Shantek Online Solutions are at fault, backups will be restored for the customer free of charge. If Shantek Online Solutions do not have a suitable backup, the customer will be asked to provide this to us for restoration of their account to occur.

3.3 In the event of data loss where the customer is at fault, account restoration will be charged at $9.95/GB (of the backup file). As above, if Shantek Online Solutions do not have a suitable backup file, the customer will be asked to provide their own.

4. Local Laws

4.1 The customer acknowledges that they must abide by all Australian laws in regards to their content contained within their services.

4.2 Shantek Online Solutions do not allow any illegal content to be hosted on our service, including but not limited to, adult content, warez (illegal software) or any content that discusses illegal activities. If any account is found to be in breach of this, Shantek Online Solutions reserve the right to suspend the customers account pending investigation. The customers account may then be terminated and all data lost, without any prior notice to the customer.

4.3 Shantek Online Solutions reserve the right to investigate the content within a customers service if we believe any of the Terms of Service have been breached.

4.4 Shantek Online Solutions will always to their best to monitor our customers accounts but can not not be held liable for any claims that arise from the content of the customers account or their activities within their account.

4. SMS & Email System

4.1 The customer acknowledges that our email and SMS system may not be used in any way that might break Australian laws including but not limited to the privacy policy and spam act. It is the customers responsibility to obtain a copy of any of these Australian laws to ensure their activities are within the law. Shantek Online Solutions will not be held responsible for the customer being unaware of any laws.

4.2 The customer must always provide an opt-out feature when using the Shantek Online Solutions SMS or email system. Any claims in regards to SPAM are taken very seriously by Shantek Online Solutions and may result in your account being terminated without any prior notice.

4.3 Shantek Online Solutions will only approve SMS sender id's that the customer can prove the need for. When the customer signs up for our SMs service, they will automatically get their mobile number added as a sender id. Any additional sender id's will be subject to Shantek Online Solutions management's discretion. If you believe that your sender id was incorrectly denied, please contact us to discuss the matter further.

5. Support

5.1 Shantek Online Solutions offer many means of support. We will always do our best to ensure that customers are being assisted as quickly as possible. However, Shantek Online Solutions may not be held liable for any cost involved with delayed support time other than our Service Level Agreement.

5.2 Ticket support is provided free to all customers. However, the customer acknowledges that the higher the level of the hosting the customer purchases, the higher priority their request will receive.

5.3 The customer acnowledges that the phone support service is not available to personal hosting accounts (unless purchased seperately). The service that Shantek Online Solutions offer is an answering service for the customer to leave a description of their support request. Customers are then asked to leave a land line number if possible for a Shantek Online Solutions representative to return calls on a priority basis. Customers are always encouraged to use the ticketing system available on our website for the less important request and the phone service only for high priority request.